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Contact Us / Complaints

Your questions answered.

To save you time we have answered the most common questions below. If you still need help, please use the contact form below. If you are an existing customer we will ensure that you get a response withing one business hour.

I can’t log in to my account
I want to download my policy
I want to cancel my policy
I need the contact details for my insurer or roadside assistance provider

You can do most things from My Account. Click here to log in. Your login ID is the email address you have registered with us. If you have forgotten your password, simply click on the “forgot password” link.

From the “Policies” tab click on the 3 dots in the top right corner – this opens links that allow you to download your policy, cancel your policy or view the emergency contacts.

I have not received my policy yet
My policy isn’t linked to the RTA

If you have requested a policy start date in the future we cannot issue the policy until just before that date. There is no need worry – all your details are in our system and the policy will be processed on the proper date. When the policy is issued it will be linked to the RTA – this is done automatically by the insurer.

If you think you have not received your policy but should have, please log into My Account to check if the policy is there – it can happen that the email notification we sent went to your spam or junk folder.

If you still need help then the best way to contact us is using the contact form below. You will receive a ticket number immediately by email and will get a response from a customer service representative within one business hour.

I am selling my car and want to transfer the insurance to the new owner
I did not register my policy in time and need to extend the policy
I need to make a complaint

Please use the contact form below. You will receive a ticket number immediately by email and will get a response from a customer service representative within one business hour. The more information you can give in the message field, the quicker we will be able to help you.


Get in touch!

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Contact Details

Feel free to email or call us with regards to any of your insurance related questions. Our staff will be more than happy to help you.

yallacompare
707 Tameem House, Barsha Heights, Dubai, UAE
Tel. 8002667273
Email. support@yallacompare.com

Petra Insurance Brokers LLC
P.O.Box: 3384, Dubai, UAE